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I.T Support

I.T Support is available anytime during the school day and students and staff can visit the service desk directly for assistance.

The I.T Service Desk is located in The Hub (new building adjacent to B-Wing). The official support hours are between 8:00am to 5:30pm Mon-Fri and by appointment over the school-holidays. If the Service Desk is un-attended you can call (03) 9851 4620 during operating hours. During school holiday periods we highly recommend calling our support number before visiting and organising a time with us as we are not always present at the service desk during these periods.

We encourage students and staff to log all support requests using our job management system (JMS). Please call us directly for urgent requests on (03) 9851 4620. We can also be reached by choosing option 4 when calling the main school phone number.

For all I.T Support requests, please log a job at: https://servicedesk.tc.vic.edu.au/open.php.

We provide self-help guides in our online knowledge base at: https://servicedesk.tc.vic.edu.au/kb/

BYOD Information

Visit the BYOD information page on our website for updated information regarding the BYOD program @ TC.

Photocopying/Printing

Please click here for detailed information on photocopying and printing.

Below is a summary:

TC we have 7 Multi-Function Photocopiers (MFD's) and they are located in:

  • A-Block (Administration Area)

  • A-Block (Science Area)

  • B-Block (Outside B1)

  • C-Block (Art Hub)

  • D-Block (Near Middle Staff Office - Locker area)

  • Portables (Between P1 and P2)

  • S-Block

All these photocopiers are setup with a virtual "follow-me" printing system using the PaperCut print tracking software. What this means for users is that you can print to either the Colour Photocopier or Black & White Photocopier printer queue on your computer and login to any of the photocopiers around the school to release your printing job when you are ready to do so. Un-released print jobs will automatically be cleared from the virtual printing queue at the end of each day and no charge will be recorded against your account.